CALL CENTRE SOFTWARE
Guaranteed Customer Service with 3CX Call Centre Software
Call centre software allows team members to work from various dispersed locations while retaining a cohesive unit through unified communications. Through a multichannel contact centre solution, businesses are able to make sales, offer support, resolve issues and build customer relationships.
With 3CX Live Chat & Talk plug in your contact centre agents can chat, video and call with your website visitors in real time for truly seamless customer service experience. With 3CX your employees can work more efficiently, track their progress and provide valuable customer interactions.
Never Miss a Call - Advanced Contact Centre Reporting
Traditional PbX's with call centre functionality have proven to be either too expensive or difficult to set up. 3CX resolves this issue with 3CX PRO on premise or hosted call centre solution. Simple, intuitive call centre management offers the information required to monitor call queues in real time, ensuring that not a single inbound call is lost.
Integrated Wallboard for real-time monitoring
Detailed reports of longest wait time and abandoned calls
SLA and Callback Statistics
Call Back Option for customers not willing to wait
Advanced Queue Strategies & Real Time Statistics
3CX contact centre software ensures you provide your customers with quality service, and that your agents always reach their targets. Check the average and longest waiting times as well as the least talk time to guarantee no customer leaves your call centre unsatisfied.
Log agents in and out of queues
Hunt by Threes- Random & Prioritised
Call Back- callers can hang up and keep their position
Round Robin
Superior Call Centre Features Included
3CX PRO provides you with all the tools you need to review your agents performance. Answered calls, abandoned calls, average longest waiting time and more are all within easy reach, allowing you to ensure that your call centre is running smoothly at any given time.
Listen in allows you to listen to a call without the caller or agent knowing
Train new agents during a live call with the whisper function
Agents making a mess of a call? Use Barge in to take over
Live chat and talk with your website visitors
Server- side CRM Integration
Improve the customer experience with a fully unified contact centre solution. 3CX enables employees to work more efficiently by streamlining communications and offers simple integration with a wide range of CRM, ERP and accounting systems.
Zendesk, Salesforce, Freshdesk, Office 365, Microsoft Dynamics and more
Automatically link incoming calls to customer records
Launch phone calls with a single click from your browser
Ensure customer satisfaction with quick & easy logging of interactions