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1. Analyse your Wi-Fi Signals
2. Consider your modem location
3. Check your modem
4. Expand your Wi-Fi Coverage
5. Additional Tips
1. Analyse your Wi-Fi signals
Key Points

Your Wi-Fi signal loses its intensity as your device gets further away from your modem, which can potentially impact the quality of your internet experience. 

A simple speed test can help you assess whether you may have Wi-Fi coverage issues

Speed Test

A simple speed test will allow you to check for Wi-Fi coverage issues by comparing your speed when c connected via an Ethernet cable and also via Wi-Fi at different points throughout your home.

How to conduct a speed test

If your have a device such as a laptop or desktop computer that you can plug an Ethernet cable into start from Step1. If all your devices are Wi-Fi only then start from Step 4. 

1. Plug your device into your modem via an Ethernet cable. 


​2. Using your device, open a web browser and head to a


3. Run the test and take note fo your speed. Since your connected by Ethernet cable, this speed should be the fastest speed possible for your device. 

4. Unplug the Ethernet cable and connect to your Wi-Fi. Stand within one meter of your mode ensuring nothing is in your path.

​5. Using your device, open a web browser and head to a take not of your speed. This unobstructed connection should reveal the fastest Wi-Fi speed possible for your device. 

6. Move to another point within your home and repeat the speed test. Record your findings and repeat at different location throughout your home. 

Your Results

Minimal difference in the recorded speeds:

If the speeds you recorded while connected by Ethernet are similar to the speeds you recorded while connected by Wi-Fi your Wi-Fi network coverage should be adequate and capable to providing consistent speeds. 

If your conducted the test over Wi-Fi only and the speeds you recorded at various locations in your home are similar to the speed you recorded while standing next tot your modem this too is an indication that your Wi-Fi network covrage should be adequate.

Significant difference in the recorded speeds:

If your recorded speed over Ethernet is significantly faster than those recorded over Wi-Fi or if some locations in your home are faster than others, this is an indication there is room for improvement with your exisiting home Wi-Fi coverage. Work through the following steps to optimise your connection. 

Note: that the speed test result is influenced by a range of other factor not just your Wi-Fi connection such as; how many other devices are using the connection at the same time, your speed plan, wireless interference and congestion (typically higher during peak times 7-11pm)

2. Consider your modem location
Key Points

Try moving your modem to a central location- preferably off the ground and away from wireless interferences (such as those caused by microwaves). 

When connecting your modem, take the time to ensure you have selected the optimal Wi-Fi band. 

Where you place your modem matters

The physical objects between your device and your modem can play a big part in the quality of your Wi-FI signal. Some materials that can significantly reduce your Wi-Fi signal include: 

Thick Walls - Brick, cement walls

Metal Panels - Cupboard doors, mirrors, shelves

Applicants - Refrigerators, televisions, microwaves

Tips on modem placement:

  • Try to place your modem in a raised central area (never on the floor)

  • Avoid putting your modem behind the TV or tucked away in a cupboard.

  • Connect fixed devices, like your TV, directly into your modem with an Ethernet cable.

  • Keep in mind the sampler the distance from the modem the better the signal and the faster the speed. 

Check for wireless interference

Wi-Fi signals from other networks and devices as well as non Wi-Fi sources, have potential to overlap and cause wireless interferences that can slow down the speeds you receive. While this type of interference can often be inconsistent and difficult to detect there are some known causes you can try to avoid:

  • Microwave ovens

  • Bluetooth devices

  • Wireless security systems

  • Cordless phones

To help minimise any potential wireless interference, try connecting to the 5Gz band of your modem whenever possible, or move your devices and modem away from known sources of interference.

Choose the optimal Wi-Fi band

The Wi-Fi band you connect to can have a big effect on the strength of your signal. When connecting to your modem for the first time you may see two networks on your device:

  • [MyNetwork]

  • [MyNetwork]_5G

These networks signify that your modem supports two Wi-Fi bands, which each operate on separate frequencies (2.4GHz and 5GHz).

When connecting to your Wi-Fi network, its best to choose the _5G network first, assuming your device recognises this as an option. Some newer modems will automatically select the best network for you. There a handful of notable diiffernces between each frequency:


  • Reaches further into your home

  • Slower than 5GHz

  • More susceptible to interference


  • Doesn't reach as far as 2.4GHz

  • Faster than 2.4GHz

  • Less susceptible to interference

Modem locaton
Modem feat
3. Check your modem features
Key Points

Be sure to check whether yours is a standard or high performing modem. Keep in mind, a high performing modem has the potential to provide a stronger Wi-Fi signal, strength and stability.

Once you've checked your modem features, considering upgrading your devices if necessary such as your phone and laptop.

Check your modem

Some modems perform very differently to others. If your'e dissatisfied with the default device you were initially supplied with you may want to consider upgrading to a high performance modem.

Modem features to look out for:

Upgraded modems have a rage of helpf​ul features.

  • Additional antennas: For potentially faster and more reliable Wi-Fi at a longer range, look for modems with antenna specifications referenced as "4x4". 

  • Multiple Wi-Fi bands and band steering: Band steering devices will automatically select and push your device to the best band (2.4Ghz or 5GHz). 

  • Active device management: Some retail service providers active monitor and manage the Wi-Fi performance of your modem. This makes it easier for providers to help you with any issues. 

  • Beam Forming: This feature allows devices to direct the Wi-Fi signal towards your modem, which can lead to higher signal strength, speed and stability.

  • Supports additional access points: Additional access points like Wi-Fi extenders or Wi-Fi mesh can connect wirelessly to your exisiting modem to improve Wi-Fi signal in dead spots around your home.

4. Expand your Wi-Fi Coverage
Key Points

Consider investing in a Wi-Fo extender to improve the Wi-Fi coverage in your home. 

A Wi-Fi mesh can also help by replacing the Wi-Fi connection from your exisiting modem. 

Expand your Wi-Fi Coverage
Wi-Fi extenders and mesh devices

Wi-Fi extenders and Wi-Fi mesh devices can broaden Wi-Fi coverage throughout your entire home, while also reducing the instances of dropouts and slow speeds due to limited Wi-Fi coverage. There are however some difference between the two: 


Wi-Fi extenders work with your exisiting modem to boost the Wi-Fi signal to additional ares of your home, but typically don't provide as much Wi-Fi coverage as mesh devices. They may also broadcast a new network name, meaning you will have to select a new network on your device to connect to the extender.


Wi-Fi mesh devices replace the Wi-Fi connection from your exisiting modem and generally provide more complete coverage. They also automcatically connect your portable device to the strongest/closest Wi-Fi mesh node. Wi-Fi mesh systems are however more expensive than Wi-Fi extenders.

Expand wi-fi
5. Additional tips
Key Points

Try turning off your devices and modem before resetting/restarting them.

Turn off older devices when not in use

Speak to a registered cabler about a range of options from improving your in home cabling. 

Lets Talk
1300 81 67 67
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