Getting Started

How Switching to Axecom Works

Switching your business internet or phone system is simpler than most people expect. Here is exactly what happens, how long it takes, and what you need to know before making the move.

Send Enquiry Form CALL US: 1300 293 266

3-5

Business days for internet

5-7

Business days for phone systems

15 min

Initial conversation

The Five-Step Process

From First Call to Active Service

  • Step 1: Initial Conversation We start by understanding your current setup: connection type, speeds, problems, and team size. This takes about 15 minutes and helps us recommend the right plan rather than the most expensive one.
  • Step 2: Site Qualification Check We check what services are available at your address. Not every location can get every connection type. This step happens before you commit to anything. If the infrastructure does not support what you need, we tell you upfront.
  • Step 3: Plan Selection and Agreement You get a clear breakdown of monthly costs, setup fees, and contract terms before signing anything. No surprises. No hidden fees discovered on your first bill.
  • Step 4: Installation and Provisioning Internet connections provision within 3 to 5 business days. Phone system installations (3CX) take 5 to 7 business days including number porting. We coordinate timing that works for your business.
  • Step 5: Testing and Handover We test the connection to confirm you are getting the speeds and performance we promised. You meet your dedicated account manager, your ongoing point of contact for support, changes, and questions.

The first step is a 15-minute conversation about your current setup and what you need. No commitment, no pressure.

Send Enquiry Form CALL US: 1300 293 266

What to Expect During the Switch

Downtime and Transition

A few practical things to know before you switch:

  • Minimal downtime: For NBN-to-NBN switches, downtime is usually just a few hours. For businesses moving to fibre, both services can run simultaneously during transition.
  • Keep your numbers: Number porting is standard and included. Your existing phone numbers transfer to the new system.
  • Do not cancel early: Do not cancel your current provider until your new connection is active and tested. We tell you when it is safe to cancel.
  • Equipment: NBN plans include a free modem option (or TP-Link modem at $149.95 inc GST). Business fibre equipment is provided as part of setup.
  • Contract check: Check your current contract for early termination fees. The cost savings from switching often offset exit fees within a few months.
  • Performance guarantee: Our business fibre comes with a 99.95% uptime guarantee backed by a measurable SLA.

Frequently Asked Questions

For NBN-to-NBN switches, downtime is usually minimal, often just a few hours. For businesses moving to fibre, there may be a brief overlap period where both services run simultaneously. We plan the cutover to minimise disruption.

Yes. Number porting is standard and included. Your existing phone numbers transfer to the new system. This adds a few extra days to the phone installation timeline, but your clients will not notice any change.

Our service promise covers this directly. If we do not deliver what we told you, we review your account and expectations free of charge. Business fibre comes with a 99.95% uptime guarantee backed by a measurable SLA.

No. Do not cancel your current service until your new connection with us is active and tested. We will tell you when it is safe to cancel.

For NBN plans, you can bring your own modem or purchase one through us (TP-Link modem at $149.95 inc GST). For business fibre, we provide the necessary equipment as part of the setup.

From your initial enquiry to an active internet connection is typically 5 to 10 business days. Phone system installations take 7 to 14 business days including number porting.

Check your current contract for early termination fees. The cost savings from switching often offset exit fees within a few months. We can help you work through the numbers.

Yes. Every business customer gets a dedicated account manager who knows your setup, your requirements, and your history. No call centres, no ticket queues.

Ready to start? The first step is a 15-minute conversation. We will tell you what we can do, what it costs, and how long it takes. No commitment required.

Send Enquiry Form CALL US: 1300 293 266